Frequently Asked Questions
1. What kind of gold or jewelry will
you accept?
We generally accept ALL items sent to us and guarantee
to have your check sent to you within 24 hours. For some examples of
gold and jewelry we have received, please visit our What We Buy page.
2. Is the Quality Gold Buyer Kit
free?
'Yes! And the best part is, you are under no
obligation to send us your scrap gold or jewelry, even if you
have already requested a Quality Gold Buyer Kit. Shipping is
also pre-paid if you do decide to send us your gold or jewelry.
3. I have fine jewelry and would like
some extra security in terms of packaging. Must I use my own packaging
or will you supply me with extra packaging materials?
Our standard Quality Gold Buyer Kit comes with a very
heavy duty, DuPont Tyvek bag. While these bags will generally be enough
for any item you wish to send us, if you have any concerns, please
call us at 1-888-920-5111 and we can assist you in determining if you
need additional packaging materials.
4. Is the Quality Gold Buyer Kit insured
in case it gets lost/damaged by the postal service?
As found in our Terms and Conditions, we insure each of our Quality Gold Buyer Kits in case of lost items. The maximum value of the insurance
is $80 US.'
5. How will I know when you've received
my gold/jewelry?
After waiting 10 business days (allowing your gold
or jewelry to reach us), we ask that you call our toll-free number
and speak with a customer service representative. They will be able
to determine if and when we received the Quality Gold Buyer Kit from
you and when we mailed your check.
6. How much will you pay for my gold?
Our prices depend on the content of the gold and the weight of the
gold.
7. What if I am not satisfied with my
payment?
If you are unhappy with your payment, do not worry. Simply return the
check you received to us within 10 days and we will return your gold
or jewelry, no questions asked.
8. Can I use my own packaging?
Yes you can. If you prefer to not have to wait to receive
a Quality Gold Buyer Kit from us, feel free to use your own packaging.
Please call us toll-free at 1-888-920-5111 for more information.
9. I have a piece of gold but I'm not
sure its authentic. Can I still receive money for this?
Quality Gold Buyer has a team of expert staff on hand to determine
the value of gold and jewelry sent to us. We ask that you please do
not send us items that you are certain are not authentic.